Reference

How cumi46 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you create an account, deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionWallet & payment privacyCookie and session controlsYour right to access or delete dataIndonesia-focused policy scope
cumi46 How cumi46 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold, request a correction or ask us to delete your account information, reach out through any of the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe. For account wallet queries tied to DANA, OVO or GoPay transactions, include your transaction reference so we can locate the record quickly.

Live Chat Start a chat from the lobby or account page. Describe your data request clearly and include your registered email so we can verify your identity before acting.
Email Support Send your privacy request to our support email address listed in the account help section. Include your account ID and the specific data action you are requesting.
Account Help Centre Log in and navigate to Account Settings, then Help. Submit a data-access or deletion ticket directly from there — no separate form or third-party portal needed.
HOW WE PROTECT IT

Data Handling, Security and Your Rights

Your account data sits behind encrypted connections at every step — from login through to payment confirmation. We use SSL across the entire platform so the details you enter when verifying a GoPay or OVO deposit are never transmitted in plain text. Access to your personal records is restricted to staff with a direct operational need, and all internal access is logged. You have the right to ask what data we hold, correct inaccuracies, or request deletion where no legal retention obligation prevents it. Players in Batam and elsewhere in Indonesia can submit these requests through the support paths listed above.

Encrypted Connections

SSL encryption covers every page, login step and payment action. Your DANA, OVO and GoPay transaction details are never transmitted without a secure connection in place.

Cookie Controls

We use session and preference cookies to keep your lobby state intact. You can manage or clear cookies through your browser settings at any time without losing your account.

Data Retention Policy

We keep your account records while your account is active and for a period after closure as required by applicable rules. You may request deletion of non-mandatory data via account support.

Access and Correction Rights

You can request a copy of the personal data we hold, flag any inaccuracy for correction, or ask us to restrict how we process your information — all through the account help channel.

Frequently Asked Privacy Policy Questions

These are the questions we hear most often about how cumi46 handles personal data, wallet records and account privacy. If your question is not covered here, contact us directly through account support.

We collect your name, email, date of birth and contact number at registration. If you deposit via DANA, OVO or GoPay, we also record transaction references to verify and process your funds.

No. We never store your e-wallet PIN or password. We only record the transaction reference returned by the payment processor after a deposit or withdrawal is confirmed on your account.

Log in, go to Account Settings, then Help, and submit a data-access ticket. Alternatively email our support team with your account ID and we will respond within a reasonable timeframe.

Yes. You can request deletion of personal data we are not legally required to retain. Submit the request through live chat or the account help centre, and we will confirm what can be removed.

We do not sell or share your personal data for marketing. We only share necessary transaction data with payment processors like DANA, OVO and GoPay to complete your payment requests.

We retain records for a period after closure as required by applicable rules in regions where our services are available. Non-mandatory data can be deleted on request through account support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.